Frequently Asked Questions

Welcome to the Frequently Asked Questions page. Below you will find questions that we are asked often. If you do not find an answer to a question or you have multiple questions, please contact us, and we will answer your question(s) promptly.

I am a subscriber and some past issues are unavailable. Will I be able to access them soon?

To better serve you, we offer the past 10 years of Dental and Hygiene reports. If you are searching for a report beyond that time or you are unable to locate an issue, please contact our PR department at or 801-226-2121. Thank you for your support!

When did you become CR Foundation®?

CRA, Clinical Research Associates was founded in 1976 by clinicians who believed practitioners could confirm efficacy and clinical usefulness of new products an avoid both the experimentation on patients and failures in the closet. With this purpose in mind, CRA was organized as a unique volunteer effort where clinicians worldwide unite their expertise for the sole purpose of testing all types of dental products and disseminating results to colleagues throughout the world. 

In January 2008, the CRA Newsletter® and Clinical Research Associates® was renamed Gordon J. Christensen Clinicians Report.

"We are increasing our research base by several thousand qualified professionals and launching new ground-breaking programs that will significantly increase communication among dental professionals." - Gordon J. Christensen

How do I change the address on my account?

After logging in using your email address and password, you can change the address on your account. Go to "My Account" in the upper right corner of your screen. You now have access to all your information which can be updated at any time.

How do I change the password on my account?

As an online subscriber, you now have the capability to manage your password. Click on "My Account." A page with all your information will appear which includes your email address and password. Click "Submit" to save the change.

I am an Evaluator. How do I submit my product evaluation online?

The online product evaluation form is available to Evaluators. If you have questions regarding the submission of your product evaluation, contact Darla Yeoman at or 801-655-4216.

How do I view my electronic back issue?

To view your electronic back issue, login using your email address and password. Click "Publication" on the home page. This will take you to a list of reports in chronological order. Then click "Download" on the file you recently purchased.

How do I search for a keyword, product, or topic in a report?

Online subscribers have full access to 10 years of Dental and Hygiene reports. You can search by Key Word, Category, Product Name, Brand, or Company. Once the search results appear, click on the report and you will see a yellow shaded box appear above the buttons titled "Become a Subscriber" and "Purchase This Issue." Click on the blue link inside the box, and a PDF of the report will open in a new window. Please note: If this is the first time using the search, you may be asked if you want to open the file or save it.

Not an online subscriber? Become one in a few easy steps! Go to "Subscribe" and choose the online option best for you, then add to your cart and check out. Single back issues are also available for purchase. Choose Publications, select your issue,and click "Purchase this Issue."

How can I search the website for products evaluated by CR?

CR's website offers full search and referencing capabilities with the purchase of an online subscription. Online subscribers have access to 10 years of CR publications.

How do I subscribe to the Gordon J. Christensen Clinicians Report?

You may subscribe on the website by choosing the "Subscribe" tab on the home page. You may also subscribe by calling 888-272-2345. Paper or electronic subscriptions are offered; refer to the "Subscribe" tab for a complete list of options.

Are there internship/volunteer opportunities for pre-dental students at CR?

CR does not have an internship or volunteer program. We do, however, hire pre-dental students for part-time and full-time positions. Please call 801-226-2121 to inquire about open positions. Resumes may be emailed to

How long will my order take to process?

Online orders process at the time of purchase. Orders made by phone typically process within 24 hours; however, it may take up to four business days for an order to process. Call 888-272-2345 if you have additional questions about processing time.

How much notice is needed to cancel a course enrollment?

In the event that you are unable to attend a CR CE course:

  • A $100 non-refundable fee will be withheld from each registered attendee.
  • A partial refund may be requested in writing at least one week prior to the scheduled course date sent via email (, mail, or fax (888-353-2121) to CR. (Tuition minus $100 cancellation fee.)
  • In lieu of a partial refund, you may request to be CR's guest at a comparable CR course if held and within 12 months of the original course date, based on space availability. If a replacement course is not attended within 12 months of the original course date, 100% of tuition is forfeited.
  • Failure to attend original course forfeits 100% of tuition.

Does my course tuition include hotel expenses?

No, course tuition costs only cover the price of the course. Discounted room rates may be available through CR. See individual course locations for details on lodging information.

When does my subscription expire?

Your expiration date is available under the "My Account" section. If you are a paper subscriber, please call 888-272-2345 with questions regarding your subscription's expiration date.

How do I cancel my subscription?

Subscriptions to the Gordon J. Christensen Clinicians Report, Gordon J. Christensen Dental Hygiene Clinicians Report, and Self-Instruction CE may be canceled at anytime by calling CR Foundation at 801-226-2121 or by written notice. If requested, any refund of the remaining unused portion of the subscription balance will be issued in 4–6 weeks.

How do you accept payment?

All major credit cards are accepted for phone or mail-in orders. Checks and money orders also accepted for mail-in orders. Visa, American Express, MasterCard, and Discover are accepted for online orders. Wire transfers accepted for international orders; call 801-226-2121 for wire details. All payments must be in US Funds. Prepayment required for all subscriptions and course tuition.