Frequently Asked Questions

Welcome to the Frequently Asked Questions page. Below you will find questions that we are asked often. If you do not find an answer to a question or you have multiple questions, please contact us, and we will answer your question(s) promptly.

How do I change the password on my account?

As an online subscriber, you have the capability to manage your password. After logging in using your email address and password, click on "My Account" at the top right of the page.  A page with all your information will appear which includes your email address and password. Click "Submit" to save the change.

How do I change the address on my account?

After logging in using your email address and password, you can change the address on your account. Go to "My Account" in the upper right corner of your screen. You now have access to all your information which can be updated at any time.

How do I search for a keyword, product, or topic in a report?

Click "Search" at the top center of the page and enter your search term. You can search by Key Word, Category, Product Name, Brand, or Company. The simpler the term you use, the more results you will get. Once the search results appear, click on the report for additional information about that issue. You will see buttons "Already a member?," "Become a Subscriber," and "Purchase This Issue." Click the appropriate link.

How can I search the website for products evaluated by CR?

CR's website offers full search and referencing capabilities with the purchase of an online subscription. Online subscribers have access to almost 20 years of CR publications.

I am an Evaluator. How do I submit my product evaluation online?

The online product evaluation form is available to Evaluators. If you have questions regarding the submission of your product evaluation, contact Darla Yeoman at darla@cliniciansreport.org or 801-655-4216.

How do I subscribe to the Gordon J. Christensen Clinicians Report?

You may subscribe on the website by choosing the "Subscribe" tab on the home page. You may also subscribe by calling 888-272-2345. Paper or electronic subscriptions are offered; refer to the "Subscribe" tab for a complete list of options.

What payment types do you accept?*

  • Online Orders: Visa, American Express, MasterCard, and Discover are accepted for online orders.
  • Phone Orders: All major credit cards are accepted over the phone.
  • Mail Orders: Visa, American Express, MasterCard, and Discover, checks, and money orders are accepted for orders received in the mail.
  • Wire transfers accepted for international orders; call 801-226-2121 for wire details.

*All payments must be in U.S. Funds. Prepayment required for all subscriptions and course tuition.

How long will my order take to process?

Online orders process at the time of purchase. Orders made by phone typically process within 24 hours; however, it may take up to four business days for an order to process. Call 888-272-2345 if you have additional questions about processing time.

When does my subscription expire?

Your expiration date is available under the "My Account" section. If you are a paper subscriber, please call 888-272-2345 with questions regarding your subscription's expiration date.

How do I purchase a single issue of the Gordon J. Christensen Clinicians Report?

Single issues are available for purchase individually. Choose Publications, select your issue, and click "Purchase this Issue."

How do I view my online issue?

If you are on online subscriber, log in using your email address and password. Click "Publications." Click on the report you wish to download. This will take you to a new page highlighting the issue. on the top right under the issue month is a download box. Click the small green arrow and a pdf of your chosen issue will be downloaded to your desktop.

If you have purchased a single issue, log in using your email address and password. Click "My Account" on the top right. Click "My Downloads" on the middle left. This will take you to a list of any report(s) you have purchased. Click the file you wish to download.

Online subscribers have full access to almost 20 years of Dental and Hygiene reports. Become one in a few easy steps! Go to "Subscribe" and choose the online option best for you, then add to your cart and check out.

How do I take my CE test?

After logging in, click "CE Tests" from the homepage (#4) and click the test you wish to take.

Please note: Access to these tests is a separate subscription from the Clinicians Report. The CE tests are available via an annual subscription for each year's January through November issues (11 CEs available each year). To receive credit, all tests for each calendar year must be submitted by December 15 of that year.

What is a Single Topic article?

A single topic article is one complete article from an issue of Clinicians Report. Offered exclusively online, this feature is a product of the feedback we’ve received from doctors desiring a more à la carte option. Note: Aside from minor formatting adjustments, an article in Single Topic form is identical to how it appears in the full-length report.

I purchased a video. How do I watch it?

Log in to your account. Click "My Account" at the top right. Click "My Videos" on the center left. Click the video you wish to watch. Click play on the video.

I watched the video. Now how do I take my CE test?

After watching your streaming video, click "CE" in the menu to the left of the video (or click "My Account" at the top right of the page, then "CE" in the left navigation). This will take you to the page where all of your available CE Tests can be viewed. Click on the CE Test applicable to the video you purchased and take the test. After taking the test, return to this page and click on the “Certificate” link to print your certificate.

How do I cancel my subscription?

Subscriptions to the Gordon J. Christensen Clinicians Report, Gordon J. Christensen Dental Hygiene Clinicians Report, and Self-Instruction CE may be canceled at anytime by calling CR Foundation at 801-226-2121 or by written notice. If requested, any refund of the remaining unused portion of the subscription balance will be issued in 4–6 weeks.

I am a subscriber, and some past issues are unavailable. Will I be able to access them soon?

To better serve you, we offer almost 20 years of Dental and Hygiene reports online. If you are searching for a report beyond that time or you are unable to locate an issue, please contact our PR department at pr@cliniciansreport.org or 801-226-2121. Thank you for your support!

Are there internship/volunteer opportunities for pre-dental students at CR?

CR does not have an internship or volunteer program. We do, however, hire pre-dental students for part-time and full-time positions. Please call 801-226-2121 to inquire about open positions. Resumes may be emailed to pr@cliniciansreport.org.

Does my course tuition include hotel expenses?

No, course tuition costs only cover the price of the course. Discounted room rates may be available through CR. See individual course locations for details on lodging information.

How much notice is needed to cancel a course enrollment?

In the event that you are unable to attend a CR CE course:

  • A $100 non-refundable fee will be withheld from each registered attendee.
  • If course tuition is less than $100, a non-refundable fee of 50% of tuition paid will be applied.
  • A partial refund may be requested in writing at least one week prior to the scheduled course date sent to CR via email (courses@cliniciansreport.org), mail, or fax (888-353-2121). (Tuition minus $100 cancellation fee.)
  • In lieu of a partial refund, you may request to be transferred to a future CR Live Streaming course of comparable cost.
  • Transferred tuition will be held and available for use for up to 12 months from the original course date, based on space availability. If a replacement course is not attended within 12 months of the original course date, 100% of tuition is forfeited
  • Failure to attend / log in for original course without prior notification to CR forfeits 100% of tuition.

When did you become CR Foundation®?

CRA, Clinical Research Associates was founded in 1976 by clinicians who believed practitioners could confirm efficacy and clinical usefulness of new products an avoid both the experimentation on patients and failures in the closet. With this purpose in mind, CRA was organized as a unique volunteer effort where clinicians worldwide unite their expertise for the sole purpose of testing all types of dental products and disseminating results to colleagues throughout the world. 

In January 2008, the CRA Newsletter® and Clinical Research Associates® was renamed Gordon J. Christensen Clinicians Report.

"We are increasing our research base by several thousand qualified professionals and launching new ground-breaking programs that will significantly increase communication among dental professionals." - Gordon J. Christensen