Course Description

This course presents front office skills that are useful for business personnel at all levels from beginners to veteran office managers. Tuition includes excellent handouts that can be shared with the entire dental team. Activities during the course will better prepare and motivate front desk staff for their daily routines.

Course Objectives

At the completion of the course, participants will be able to:

• Recognize staff personality traits and implement professional communication and conflict management skills.
• Integrate new ways to better market your dental practice and increase your new patient numbers.
• Identify ways to improve new patient communication and the "new patient experience."
• Discuss ways to enhance case presentations and patient acceptance.
• Recognize current financial options available in dentistry to improve and solidify your financial policies.
• Identify "Time Wasters" and master time management techniques.
• Classify products available to Dental Office Managers to enhance daily productivity.

Course Topics

2009 Course topics include:

All new course content for 2009!

• Interacting professionally with patients and staff
• Conflict management
• Dental marketing
• New patient communication
• Case presentations
• Financial arrangement options
• Time management
• And additional topics

Course Schedule
7:00 to 8:00 am	Registration & continental breakfast
8:00 am	Course begins
10:00 am	Morning break
10:15 am	Resume course
11:30 am	Lunch (provided)
12:30 pm	Resume course
2:15 pm	Afternoon break
2:30 pm	Resume course
3:30 pm	Course ends